BUYING A HAT LEGEND OF PANAMA
All the hats Legend of Panama are available in shops from our official and authorized suppliers which guarantee the authenticity and quality of the hats. These shops are the only ones allowed to deliver the certified label ‘Legend of Panama’. You can check their reliability by contacting our legal assistance on legal@legendofpanama.com.
The price is available online on www.legendofpanama.com in most countries or from the authorized shops? If you have any doubt, or for any additional request, don’t hesitate to contact our customer service by emailing to customer@legendofpanama.com or via this contact form.
If the hat has been bought from one of our partner shops (list here), the genuineness of the product is guaranteed through various proves of excellence and you will be given advice about how to keep and take care of your hat. We are not providing any authentication service after the purchase and you will have to check by yourself the reliability of the suppliers by contacting our legal assistance on legal@legendofpanama.com.
If you want to know where to find one of the hats, you can directly contact the closer supplier. He will be able to give you all the information about the required model in your area: availability, authenticity, advice about the size, hat caring or storing. If necessary you will also have the opportunity to order from the supplier and receive your hat in the shop.
You will be given an invoice and a proof of purchase directly after your payment but our suppliers are free to apply their own policy in terms of invoice. In this case, Legend of Panama doesn’t have any obligation to provide a copy and is not responsible for the supplier payment policy.
THE HATS
All our hats Legend of Panama are hand-made in Ecuador, in the towns of Montecristi and Cuenca by craftsmen who have an exceptional know-how based on ancestral techniques passed down from generation to generation. For any additional information, please go to our page Our Know-How.
Taking care of one’s Panama hat and storing it carefully will guarantee its longevity and its quality years after years. You just need to know the right deed to wear it, carry it, clean it or store it. Please go to our page How to Take Care of my Hat.
All the hats Legend of Panama cannot be folded. Please ensure there is the mention ‘foldable’ or ‘rollable’ on it before trying. Rolling a hat that has not been conceived to can irrevocably damage it. Moreover some very precise instructions about the transport of rollable-labelled hats must be respected and used only occasionally. You are recommended to go to our page How to roll up my hat before trying it.
All the hats Legend of Panama are not waterproof. The finely and tightly woven hats are more resistant to water but it is strongly not recommended to expose any hat to rain or high humidity. Exposing them to water will damage the fibres, distort the shape and may leave stains. Please go to the page How to Take Care of my Hat for more information.
LEGEND OF PANAMA SERVICES
You can contact Legend of Panama sending an email to our customer service at:
customer@legendofpanama.com or contact form.
If you have any questions about the reliability of a retailer or their privacy policy, please send an email to our legal assistance at:
legal@legendofpanama.com.
If you want to learn more about our hats - hat making, caring, cleaning, storing…- please consult the different pages on our website at: www.legendofpanama.com and follow the table of contents. Then don’t hesitate to contact our official retailers for any advice before buying a hat like determining your size, find the colour, the material, the shape…
All our hats Legend of Panama are sold with an identity card and an international warranty including a laser hologram as a proof of authenticity. This document is always joined to a control label as a guarantee of the respect of quality control. This latter must have both the making number and the quality manager’s signature. These two documents guarantee the lifetime beauty of your hat, under conditions of a respectful storing and good caring for this exceptional hat. Please go to the page How to Take Care of my Hat.
The warranty Legend of Panama cannot be re-edited or renewed in the case of loss or theft. However it is possible to edit a duplicate copy under the conditions that you would prove the loss or theft with the needed documentation –complaint attestation, a signed statement on oath and a copy of your ID. Please contact our customer service by sending an email at: customer@legendofpanama.com or via the contact form.
